Travelin'.

We all can agree that businesses must engage with current and future customers on the Web. But I think in no industry is this more important than in the travel industry. I joked the other day that I don’t know how people planned trips before the Internet. Between finding a travel agent who’d been where you’re planning to be and scouring AAA tourbooks for hotel listings, the process must have been arduous. Or, then again, maybe travel used...

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